DEBI Kesh (DK) is an employee benefits currency in DEBI platform and can be used by employees to claim e-vouchers, products and services offered by merchants and partners in DEBI Mall (i.e our DEBI Mall)

DEBI Kesh cannot be used to claim or exchanged for monetary currency outside of DEBI platform.

Check with your corporate if your subscription is entitled to DK redemptions

DEBI Kesh in your DEBI Account can be used in the DEBI Mall to claim e-vouchers, products and services offered by the DEBI Mall

*Please note that cash vouchers may be taxable and your company HR may contact you for recurring cash voucher claims for tax purposes.

Most vouchers will expire within 60days from date of redemption.

However, some vouchers may have longer expiry dates and this info can be viewed on the “Expiry Date” of the e-voucher

1. Select which voucher you prefer
2. Scroll to the bottom & click the “Redeem” button
3. Click “My Item”
4. Select the voucher you would like to use
5. Follow the instructions in the “How to Redeem” for each merchant

No - once you have claimed a voucher, you will not be able to get a refund or exchangeable even if it is not used

Yes, you can at participating DEBI Malls

You can use the DEBI App to obtain an exclusive discount voucher and show this voucher to the participating DEBI Mall. This will help confirm that you have an active DEBI user account

No, the DEBI Mall need to verify that have an active DEBI user account before offering any discounts to you. Therefore, you must obtain the exclusive discount voucher in DEBI app beforehand

Yes, you can for participating merchants. It will be seen as multiple transactions on your DEBI App and it is accepted.

Yes, you should keep them for:

• Optical - Warranty
• Health Screening - Yearly personal income tax
• Enquiry by your HR team, if applicable

Yes, you can for certain Benefits Panel - it will be indicated at the point of claim in DEBI Mall

In the event you have insufficient DEBI Kesh to claim products / services in the DEBI Mall, you will be prompted to accept that partial self-payment is required and this will be indicated on the Voucher

When you present and use the voucher at the DEBI Mall, you will be required to self-pay the balance at the panel's clinic / hospital / store.

DEBI connects to your Apple Health (iOS devices) and Health Connect (Android devices)

Health Connect by Android is a new app health app from Google that aggregates all health information stored in your phone.

Health Connect by Android is part of the Android Framework on Android 14 or higher but if you have Android 9 or higher you can download it directly from the Google Play store.

Before you get started, download the Health Connect from the Play Store

Upon download, DEBI will prompt you to enable DEBI to connect to Apple Health or Health Connect by Android

However, if this was disallowed at the beginning, you can open Apple Health or Health Connect by Android to allow DEBI access to physical activity data

Connect DEBI to Apple Health

1. Open Apple Health
2. Click on your profile on the Summary page
3. Under Privacy, open Apps
4. Under DEBI Wellness, slide the bar to “allow DEBI Wellness” to read data

Connect DEBI to Health Connect

In order to connect Health Connect by Android with DEBI, you will be prompted to connect upon your successful first time login, alternatively, please refer here:

1. Click on Profile at the bottom right corner
2. Click on Setting at the top right corner
3. Select Connected Devices
4. Toggle the relevant switch on and follow the prompts to connect by allowing access for DEBI Wellness
5. If your health data is ever not showing up, try open both apps to help the data sync.

If you select "Cancel" on the permissions request screen twice in a row, please perform the following:

1. On your device, open the Health Connect app.
2. Click App permissions.
3. Turn on apps that you want to sync with Health Connect.
4. Select data permissions that you want to share.
5. Tap Allow.

Tips

1. To begin to sync apps, some apps may require you to begin in the connected app itself.
2. Click here for Health Connect for DEBI guide.
3. Click here for General Health Connect troubleshooting guide.

DEBI Kesh crediting in your account will be performed on the following day

• Daily Goals - Walk is credited at 8am for previous day's steps.
• Weekly Walkathon is credited at 2am for the previous week's total steps
• Daily Goals i.e. Water, Sleep and Mood is credited instantly as you log daily in accordance to the goal i.e. 3.0L for water.

IMPORTANT: Once you achieve your target steps and logged the data in Apple Health Kit / Health Connect by Android, you will need to open DEBI App - DEBI will retrieve the steps from your device's health app

DEBI App must be OPENED DAILY to ensure your steps are recorded for daily Kesh processing

If you do not sync your DEBI app daily with your device's health app, our system will not credit DEBI Kesh by the following morning.

The Walkathon data is processed daily and past days’ data cannot be processed again. As such, you must log into DEBI daily to sync the data between your health app & DEBI.

DEBI does not automatically pull data from Apple Health or Google Fit. DEBI only retrieves data from your iOS / Android apple when you activate DEBI app (i.e. log into DEBI).

Even though your steps will be updated into DEBI after a login period of non-login to DEBI, the system will not process past-dated step counts for reward crediting.

There could be various reasons for this, such as a possible delay in syncing data from your device to DEBI. If you’re using a wearable device, ensure that your wearable device is synced with its companion app on your phone. If you continue to notice a significant discrepancy, please reach out to us at support@debiwellness.com

The Get Active On-Demand Workouts are curated fitness videos that you can watch anytime, anywhere. The video content ranges from yoga, HIIT, Zumba etc; with different intensity to suit your lifestyle.

Yes, you can earn DK by completing the on-demand videos. The DK* amount will be credited to your account once you have completed and rated the video.

*Based on weekly DK limit set by your corporate

The DEBI Kesh amount is calculated based on the duration and intensity of the video.

All On-Demand Workouts video will have the level and intensity stated. You may start with the beginner videos with the lowest intensity.

There is no limit to the number of videos you can watch.

Please contact support@debiwellness.com

Please ensure that you have stable WiFi on your device. If you still have issue with the video, please contact support@debiwellness.com

Yes, you can as long as you can connect your device to the tv/monitor.

For DEBI Wellness App to function properly, your mobile devices must be running on:

• Apple: iOS14 and above
• Google: Android 9.0 and above
• Huawei: Android 9.0 and above

1. Check your app version to see if it is the latest version
2. Check your mobile's operating system and ensure it is updated

Contact DEBI Support (support@debiwellness.com) for assistance. Please help to provide us with more information.

• Device Name:
• iOS/Android version:

For DEBI Wellness App to function properly, your mobile devices must be running on:

• Apple: iOS14 and above
• Google: Android 9.0 and above
• Huawei: Android 9.0 and above

1. Check your app version to see if it is the latest version
2. Check your mobile's operating system and ensure it is updated