DEBI is available to employees for corporates that offer the DEBI Wellness Program.

You will get an email from DEBI Support (support@debiwellness.com) with sign up instructions.

If you did not receive any email in your Inbox / Junk Mail regarding DEBI, please contact DEBI Support (support@debiwellness.com) for assistance

Contact DEBI Support (support@debiwellness.com) for assistance

No, you are not allowed to change your package within the year after selection

You can change to another package when the new year starts again.

Once you have signed up and created your DEBI Account on the DEBI Mobile app, you can start using DEBI immediately!

Note - some corporates may have different start dates. Contact DEBI Support (support@debiwellness.com) if you need clarification.

Yes, you will receive notifications via email and/or DEBI app. To receive notifications on your DEBI app, ensure notification settings are enabled.

Contact DEBI Support (support@debiwellness.com ) for assistance.

DEBI Kesh is an employee benefits currency in DEBI platform and can be use by employees to claim e-vouchers, products and services offered by the DEBI Benefits Panel.

DEBI Kesh cannot be used to purchase or exchanged for monetary currency outside of DEBI platform.

As an employee, you will be assigned a DEBI Account upon sign-up and depending on the package you select, you will have an allocated DEBI Kesh entitlement for the year*

To claim the DEBI Kesh and get it credited into your DEBI Account, you will need to participate in the DEBI Wellness Programs (i.e. upload walking steps, Zumba classes, etc) or fulfil the various bonus criteria set by your employer.

DEBI Kesh in your DEBI Account can be used in the DEBI Mall to claim e-vouchers, products and services offered by the DEBI Benefits Panel (i.e. shops, retailers or service providers that provide benefits in DEBI).

*Please check with your respective HR on the start/end of your company entitlement year . Also, note that cash vouchers may be taxable and your company HR may contact you for recurring cash voucher claims for tax purposes.

Your DEBI Kesh must be used within the year* and it cannot be brought forward to the new year*. For certain merchants, any redeem vouchers that are not used at the merchants within 60 days from redemption, will be forfeited and your DEBI Kesh will not be refunded.

*Please check with your respective HR on the start/end of your company entitlement year

Most vouchers will expire within 60 days from date of redemption.

However, some vouchers may have longer expiry dates and this info can be viewed on the “Expiry Date” of the e-voucher

Step 1: Select which voucher you prefer

Step 2: Scroll to the bottom & click the "Redeem" button

Step 3: Click "My Item"

Step 4: Select the voucher you would like to use

Step 5: Click "Use Now" & your voucher will be displayed

*Ensure that you are ready to use the voucher before you click "Use Now" as you will not be able to view the voucher again once it is used.

No – once you have claimed a voucher, you will not be able to get a refund or exchangeable even if it is not used at the DEBI Benefits Panel.

Yes, you can at participating DEBI Benefits Panels that offer discounts.

No, the DEBI Benefits Panel need to verify that you have an active DEBI user account before offering any discounts to you. Therefore, you must obtain the exclusive discount voucher in DEBI app beforehand.

Yes, you can for participating merchants. It will be seen as multiple transactions on your DEBI App and it is accepted.

Yes, you should keep them for:

• Optical – Warranty
• Health Screening – Yearly personal income tax.
• Enquiry by your HR team, if applicable

Yes, you can for certain Benefits Panel - it will be indicated at the point of claim in DEBI Mall

In the event you have insufficient DEBI Kesh to claim products / services in the DEBI Mall, you will be prompted to accept that partial self-payment is required and this will be indicated on the Voucher

When you present and use the voucher at the DEBI Benefits Panel, you will be required to self-pay the balance at the panel’s clinic / hospital / store.

DEBI connects to your Apple Health Kit (iOS devices) and Google Fit (Android devices).

Upon download, DEBI will prompt you to enable DEBI to connect to Apple Health Kit and Google Kit

However, if this was disallowed at the beginning, you can open Apple Health Kit / Google Fit to allow DEBI access to step data

DEBI to Apple Health Kit
1. Open Apple Health Kit
2. Click on your profile on the Summary page
3. Under Privacy, open Apps
4. Under DEBI Wellness, slide the bar to “allow DEBI Wellness” to read data

Connect DEBI to Google Fit
1. Open Device Settings
2. Click on Apps
3. Click on DEBI Wellness
4. Under Permissions, allowed ‘Physical activity’
5. Open DEBI Wellness
6. Click on Get Active
7. Select Google account to retrieve steps.

DEBI Kesh crediting in your account will be performed on the following day

• Daily Walkathon is credited at 8am for previous day’s steps.

• Weekly Walkathon is credited at 2am for the previous week’s total steps.

IMPORTANT: Once you achieve your target steps and logged the data in Apple Health Kit / Google Fit you will need to open DEBI App - DEBI will retrieve the steps from your device’s health app.

DEBI App must be OPENED DAILY to ensure your steps are recorded for daily Kesh processing.

If you do not sync your DEBI app daily with your device’s health app, our system will not credit DEBI Kesh by the following morning

DEBI Kesh Step Reward is processed daily and past days’ data cannot be processed again. As such, you must log into DEBI daily to claim your DEBI Kesh after you achieve your step count.

DEBI does not automatically pull data from Apple Health Kit or Google Fit. DEBI only retrieves data from your iOS / Android devices when you activate DEBI app (i.e. log into DEBI).

Even though your steps will be updated into DEBI after a login period of non-login to DEBI, the system will not process past-dated step counts for reward crediting.

This is a system mechanism that DEBI has in place for Daily Reward.

The Get Active On-Demand Workouts are curated fitness videos that you can watch anytime, anywhere. The video content ranges from yoga, HIIT, Zumba etc; with different intensity to suit your lifestyle.

Yes, you can earn DK by completing the on-demand videos. The DK* amount will be credited to your account once you have completed and rated the video.

*Based on weekly DK limit set by your corporate

The DEBI Kesh amount is calculated based on the duration and intensity of the video.

All On-Demand Workouts video will have the level and intensity stated. You may start with the beginner videos with the lowest intensity.

There is no limit to the number of videos you can watch.

Please contact support@debiwellness.com

Please ensure that you have stable WiFi on your device. If you still have issue with the video, please contact support@debiwellness.com

Yes, you can as long as you can connect your device to the tv/monitor.

Google Fit is a health-tracking platform developed by Google for the Android operating system, Wear OS and Apple Inc.'s iOS.

Please ensure that you have given permission for DEBI to be connected to Google Fit via your device setting.

If you still have this issue, please contact support@debiwellness.com

You can opt out of DEBI Wellness.

Not yet – we are working on enhancing DEBI to enable Digital Claims for you.

You may refer to them in the DEBI Mall within the DEBI App.

Yes – we are constantly looking for more shops, retailers and service providers to add to the Panel. Email us to let us know if you have any suggestions!

Contact DEBI Support (support@debiwellness.com) for assistance.

You can email DEBI Support at support@debiwellness.com for assistance

DEBI Customer Support Service Hours:
Mon-Fri: 0900 to 1800
Sat-Sun & Public Holidays: No service Sunday

You can email DEBI Support during the weekends or public holidays. However, customer service will respond during the Service Hours.

Not at the moment – please continue to email DEBI Support for assistance.