Please be informed that you will be signed up automatically as a new joiner. Look out for an automated Welcome to DEBI email to activate your account.
If you did not receive any email in your Inbox / Junk Mail regarding DEBI, please contact DEBI Support (support@debiwellness.com) for assistance.
Please help to provide us with more information.
Device Name:
iOS/Android version:
Contact DEBI Support ( support@debiwellness.com ) for assistance
No, you are not allowed to change your package within the year after selection.
You can change to another package when the new year starts again.
Once you have signed up and created your DEBI Account on the DEBI Mobile app, you can start using DEBI immediately*!
*Note – some corporates may have different start dates. Contact DEBI Support (support@debiwellness.com) if you need clarification.
Yes, you will receive notifications via email and/or DEBI app. To receive notifications on your DEBI app, ensure notification settings are enabled.
Contact DEBI Support ( support@debiwellness.com ) for assistance.
Contact DEBI Support ( support@debiwellness.com ) for assistance.
Depending on when you joined your corporate, your Instant Reward may be prorated based
on the corporate’s entitlement year.
Please check with your HR if your Instant Reward will be prorated for your 1st year of
joining DEBI Wellness.
Depending on which package you have selected for the year, you will be entitlement to extra DEBI Kesh bonuses.
For most corporates, the bonuses will be credited into your DEBI Kesh account within the 1st month of the following year* after system processing of bonus eligibility.
*Please check with your respective HR on the start/end of your company benefit entitlement year. Some corporates follow calendar year (1 Jan to 31 Dec) while some follow financial year (e.g. 1 April to 31 March).
DEBI Kesh is an employee benefits currency in DEBI platform and can be use by employees to claim e-vouchers, products and services offered by the DEBI Benefits Panel.
DEBI Kesh cannot be used to claim or exchanged for monetary currency outside of DEBI platform.
As an employee, you will be assigned a DEBI Account upon sign-up and depending on the package you select, you will have an allocated DEBI Kesh entitlement for the year*
To claim the DEBI Kesh and get it credited into your DEBI Account, you will need to participate in the DEBI Wellness Programs (i.e. upload walking steps, Zumba classes, etc) or fulfil the various bonus criteria set by your employer.
DEBI Kesh in your DEBI Account can be used in the DEBI Mall to claim e-vouchers, products and services offered by the DEBI Benefits Panel (i.e. shops, retailers or service providers that provide benefits in DEBI)
*Please check with your respective HR on the start/end of your company entitlement year. Also, note that cash vouchers may be taxable, and your company HR may contact you for recurring cash voucher claims for tax purposes.
Your DEBI Kesh must be used within the year* and it cannot be brought forward to the new year*. For certain merchants, any redeem vouchers that are not used at the merchants within 60 days from redemption, will be forfeited and your DEBI Kesh will not be refunded.
*Please check with your respective HR on the start/end of your company entitlement year.
Most vouchers will expire within 60days from date of redemption.
However, some vouchers may have longer expiry dates, and this info can be viewed on the “Expiry Date” of the e-voucher.
Step 1: Select which voucher you prefer.
Step 2: Scroll to the bottom & click the “Redeem” button.
Step 3: Click “My Item”.
Step 4: Select the voucher you would like to use.
Step 5: Click “Use Now” & your voucher will be displayed.
*Ensure that you are ready to use the voucher before you click “Use Now” as you will not be able to view the voucher again once it is used.
No – once you have redeemed a voucher, you will not be able to get a refund or exchangeable even if it is not used at the DEBI Mall.
Yes, you can at participating DEBI Benefits Panels.
You can use the DEBI App to obtain an exclusive discount voucher and show this voucher to the participating DEBI Mall merchants. This will help confirm that you have an active DEBI user account.
No, DEBI Mall merchant will need to verify that you have an active DEBI user account before offering any discounts to you. Therefore, you must show the exact voucher page to receive the discount/offer.
Yes, you can for participating merchants. It will be seen as multiple transactions on your DEBI App and it is accepted.
Yes, you should keep them for:
Yes, you can for certain merchants - it will be indicated at the point of redemption in DEBI Mall.
In the event you have insufficient DEBI Kesh to claim products / services in the DEBI Mall, you will be prompted to accept that partial self-payment is required, and this will be indicated on the Voucher.
When you present and use the voucher at the merchant, you will be required to self-pay the balance at the panel’s clinic / hospital / store.
DEBI connects to your Apple Health Kit (IOS devices) and Google Health Connect (Android Devices).
Upon download, DEBI will prompt you to enable DEBI to connect to Apple Health Kit or Google Health Connect.
However, if this was disallowed at the beginning, you can open Apple Health Kit or Google Health Connect to allow DEBI access to physical activity data.
Connect DEBI to Apple Health Kit
Connect DEBI to Google Health Connect
Google Health Connect is a new app health app from Google that aggregates all health information stored in your phone.
Google Health Connect is part of the Android Framework on Android 14 or higher but if you have Android 9 or higher you can download it directly from the Google Play store.
Before you get started, download the Health Connect from the Play Store.
In order to connect Google Health Connect with DEBI, you will be prompted to connect upon your successful first time login, alternatively, please refer here:
If you select "Cancel" on the permissions request screen twice in a row, please perform the following:
Tip:
DEBI Kesh crediting in your account will be performed on the following day
IMPORTANT: Once you achieve your target steps and logged the data in Apple Health Kit / Google Health Connect/Google Fit, you will need to open DEBI App - DEBI will retrieve the steps from your device’s health app.
DEBI App must be OPENED DAILY to ensure your steps are recorded for daily Kesh processing.
If you do not sync your DEBI app daily with your device’s health app, our system will not credit DEBI Kesh by the following morning.
DEBI Kesh Step Reward is processed daily and past days’ data cannot be processed again. As such, you must log into DEBI daily to claim your DEBI Kesh after you achieve your step count.
DEBI does not automatically pull data from Apple Health or Google Health Connect. DEBI only retrieves data from your IOS / Android apple when you activate DEBI app (i.e. log into DEBI).
Even though your steps will be updated into DEBI after a login period of non-login to DEBI, the system will not process past-dated step counts for reward crediting.
This is a system mechanism that DEBI has in place for Daily Reward.
There could be various reasons for this, such as a possible delay in syncing data from your device to DEBI. If you’re using a wearable device, ensure that your wearable device is synced with its companion app on your phone. If you continue to notice a significant discrepancy, please reach out to us at support@debiwellness.com
For DEBI Wellness App to function properly, your mobile devices must be running on:
To update your name, designation, mobile number, or email:
Click on the camera icon at the bottom right of your profile picture in the app. You can take a new photo or browse your album.
If you are unable to update your display photo, contact DEBI Support support@debiwellness.com for further assistance