Please be informed that you will be signed up automatically as a new joiner. Look out for an automated Welcome to DEBI email to activate your account.
If you did not receive any email in your Inbox / Junk Mail regarding DEBI, please contact DEBI Support (support@debiwellness.com) for assistance.
Contact DEBI Support ( support@debiwellness.com ) for assistance.
Please provide us with the following information.
Device Name:
iOS/Android version:
No, you are not allowed to change your package within the year after the enrolment is closed. For more questions regarding your employee benefit & the duration, please contact your respective HR.
You can change to another package when the new year starts again.
Depending on when you joined your corporate, your Wellness Credit may be pro-rated based on the corporate’s entitlement year
Please check with your HR if your Wellness Credit will be pro-rated for your 1st year of joining DEBI Wellness.
DEBI Kesh (DK) is the currency in DEBI platform and can be use by to claim e-vouchers, products and services offered in DEBI Mall.
DEBI Kesh cannot be used to claim or exchanged for monetary currency outside of DEBI platform.
As a DEBI user, you will have an allocated DEBI Kesh entitlement for your company.
There are various methods to earn DEBI Kesh such as achieving daily steps, joining events, or fulfil the various bonus criteria set by your company.
DEBI Kesh (DK) can be used in the DEBI Mall to claim e-vouchers, products and services.
*Please check with your respective HR on the start/end of your company entitlement year. Also, note that cash vouchers may be taxable, and your company HR may contact you for recurring cash voucher claims for tax purposes.
Your DEBI Kesh must be used within the year* and it cannot be brought forward.
*Please check with your respective HR on the start/end of your company entitlement year.
Most vouchers will expire within 60days from date of redemption.
However, some vouchers may have longer expiry dates, and this info can be viewed on the will be stated in the e-voucher.
How to Redeem vouchers
Step 1: Select which voucher you prefer.
Step 2: Scroll to the bottom & click the Redeem Now button.
How to Use vouchers
Step 1: Click “My Voucher”.
Step 2: Select the voucher you would like to use.
Step 3: Click Use Now & your voucher will be displayed.
*Ensure that you are ready to use the voucher before you click Use Now as it will be marked as Used. You will still be able to click View Again to display the voucher after.
Can I get a refund for the vouchers after they have been redeemed but not yet used at the DEBI Mall?
No – once you have redeemed a voucher, you will not be able to get a refund or exchangeable even if it is not used at the DEBI Mall.
Yes, you can at participating DEBI Benefits Panels.
You can use the DEBI App to obtain an exclusive discount voucher and show this voucher to the participating DEBI Mall merchants. This will help confirm that you have an active DEBI user account.
No, DEBI Mall merchant will need to verify that you have an active DEBI user account before offering any discounts to you. Therefore, you must show the exact voucher page to receive the discount/offer.
Yes, you can for participating merchants. Please check the voucher details for mentions of stackable vouchers. It will be seen as multiple transactions on your DEBI App and it is accepted.
Yes, you should keep them for:
- Optical - Warranty.
- Health Screening - Yearly personal income tax.
- Enquiry by your HR team, if applicable.
Yes, you can for certain merchants - it will be indicated at the point of redemption in DEBI Mall.
In the event you have insufficient DEBI Kesh when redeeming a voucher, you will see the amount to be paid to merchant before confirming your redemption.
When you present and use the voucher at the merchant, you will be required to pay the balance directly to the merchant.
DEBI connects to following fitness trackers to read your step data:
Upon login, DEBI will prompt you to enable device connection to Apple Health.
However, if device connection is disabled, you can open Apple Health to allow DEBI access to physical activity data.
- Open Apple Health.
- Click on your Profile on the Summary page.
- Under Privacy, open Apps.
- Under DEBI Wellness, slide the bar to allow DEBI Wellness to read data.
Upon login, DEBI will prompt you to enable device connection to Health Connect.
However, if device connection is disabled, you can you may connect following the steps below:
- On your device, open the Health Connect app.
- Click App permissions.
- Turn on DEBI Wellness.
- Select data permissions that you want to share.
- Tap Allow.
*Google Health Connect is part of the Android Framework on Android 14 or higher but if you have Android 9 or higher you can download it directly from the Google Play store.
To begin to sync apps, some apps may require you to begin in the connected app
itself.
Learn how to troubleshoot Health Connect.
Upon login, DEBI will prompt you to enable device connection to DEBI Step Tracker.
However, if device connection is disabled, you can you may connect to DEBI Step Tracker in the Settings.
- Click on Profile.
- Click on Settings.
- Click on Connected Devices & toggle on the DEBI Step Tracker.
Upon login, DEBI will prompt you to enable device connection to Huawei Health.
However, if device connection is disabled, you can you may connect to DEBI Step Tracker in the Settings.
- Click on Profile.
- Click on Settings.
- Click on Connected Devices & toggle on Huawei Health and click Close.
- Toggle ON and click Continue, you’ll be redirected to the Huawei ID Login screen.
- Click on Allow.
- Tick all 3 permission boxes.
- Click on Enable.
DEBI Kesh (DK) will be credited into your account on the following day.
- Daily Walkathon Goals will be credited at 8am for previous day’s steps.
- Weekly Walkathon will be credited at 2am for the previous week’s total steps.
- Daily Goals i.e. Water, Sleep and Mood is credited instantly as you log daily.
IMPORTANT: Once you achieve your target steps and logged the data in your fitness tracker, you will need to open DEBI App for the data to sync. If data is not synced between apps, our system will not be able to credit DEBI Kesh (DK) by the following morning.
It is encouraged that you open the DEBI app daily to ensure your steps are recorded accurately. Currently, DEBI only retrieves data from your fitness tracker when you open the app.
Please be informed that DEBI system will not process past-dated step counts for DK crediting.
Please ensure that you open the DEBI app daily to receive DEBI Kesh for your step count achievements.
However, if the issue persist, please contact support@debiwellness.com
There could be various reasons for this, such as a possible delay in syncing data from your device to DEBI. If you’re using a wearable device, ensure that your wearable device is synced with its companion app on your phone.
If you are using the DEBI Step Tracker, it uses its own algorithm to process step data but rest assured, the data is accurate.If you continue to notice a significant discrepancy, please reach out to us at support@debiwellness.com
For DEBI Wellness App to function properly, your mobile devices must be running on:
- Apple: iOS14 and above
- Android: Android 9.0 and above
- Huawei: Huawei phone with HMS Core (APK) 5.0.0.300 and above
- Check your app version to see if it is the latest version.
- Check your mobile’s operating system and ensure it is updated.
To update your name, designation, mobile number, or email:
- Please contact DEBI Support at support@debiwellness.com for assistance.
- Note: Changes to your designation & email will require prior approval from your HR. Kindly include the approval in your request to DEBI Support
Click on the camera icon at the bottom right of your profile picture in the app. You can take a new photo or browse your album.
If you are unable to update your display photo, contact DEBI Support support@debiwellness.com for further assistance
As an Android user, if "Save Contact" doesn't work, it could be because notifications for the Contacts app are disabled. To resolve this:
- Open the Settings app on your Android phone.
- Go to Apps or App Management and locate Contacts.
- Ensure Notifications in Contacts is Allowed
- Retry saving the contact — it should now download as a VCF file for your further action.
If the issue persists, contact DEBI Support support@debiwellness.com for further assistance